Legal
Terms of Service
The agreement that governs your use of ScrubMetadata Professional.
Service Agreement
These V1 supplier terms apply when accepted for the controlled trial. They do not silently replace a previously accepted agreement. Once the complete bundle is approved and published, an authorized customer representative accepts its exact versions through the agreement step before checkout.
Raw-file processing boundary
Professional supports browser and local folder processing. Approved customer-controlled cloud integrations are not part of the current Professional offer. ScrubMetadata can receive minimized workflow evidence such as counts, categories, status, timestamps, and evidence hashes, but not raw file data through these supported processing paths. Support correspondence is separate: do not send raw customer files or raw metadata to support.
Zero-upload describes the raw-file processing boundary, not an absence of platform personal data. ScrubMetadata processes minimized account, authentication, security, device-trust, consent, billing, operational, error-monitoring, audit, compliance-evidence, and support data for the purposes described in the canonical public data-category register. It does not use visitor analytics, advertising pixels, retargeting cookies, or cross-site behavioral profiling.
Service Description
What We Provide
What We Don't Do
Your Responsibilities
Only process files you own or have permission to modify. Don't use the service for illegal activities.
While our service is designed to preserve file quality, always maintain backups of irreplaceable files.
Each tier has specific limits on file size and daily processing. Don't attempt to circumvent these limits.
Use only the automation included in your subscription, including the Professional local folder workflow. Do not bypass security controls or purchased limits.
Acceptable Use Policy
You agree NOT to use the Service for any of the following prohibited activities:
Enforcement: Restrictions must be proportionate to the breach or risk. The notice, remedy and urgent-protection rules in the Termination section apply.
Intellectual Property
Our Intellectual Property
Scrub Metadata and its licensors retain their respective rights in the Service. Your subscription permits your authorized users to use the purchased service for your organization. Third-party and open-source components remain subject to their own licenses and notices. These Terms do not restrict rights those licenses or mandatory law give you.
Your Content
You retain all ownership rights to your files and content. We do not claim any ownership over your files. Supported raw-file processing takes place locally. Account, billing, compliance workflow and minimized audit records are processed on the platform as described in the Privacy Policy and applicable DPA. You authorize only the processing needed to provide the agreed service, and must have the necessary rights and instructions for the data you use.
Restrictions
You may not resell the hosted Service or copy proprietary material beyond your license. This restriction does not override permitted use of third-party components, mandatory interoperability rights, or other statutory exceptions. Use of our brand must not falsely suggest endorsement or ownership.
Disclaimer of Warranties
The service commitments in your accepted offer and agreement remain binding. The limitations below do not cancel them or any mandatory remedy.
The Service has practical limits. Unless expressly included in your accepted agreement, we do not promise:
- Uninterrupted availability or the absence of every software or security defect
- Successful processing of every possible file or metadata structure
- A certification, regulatory approval or particular legal outcome
- A separate uptime percentage, support response guarantee or recovery commitment not stated in that agreement
We do not guarantee that all metadata will be removed from all file types. Different file formats have varying levels of metadata complexity, and some metadata may be embedded in ways that cannot be safely removed without corrupting the file. Check the result and any warning before disclosure. A rejected or unverified result must not be treated as a successful sanitization.
Important: Some jurisdictions do not allow the exclusion of implied warranties. In such jurisdictions, the above exclusions may not apply to you. You may have other rights that vary by jurisdiction.
Limitation of Liability
Liability is limited only where applicable law permits. These Terms do not remove responsibility for the service obligations we have accepted.
No exclusion or cap in these Terms applies to:
- Fraud, fraudulent misrepresentation or intentional misconduct
- Death or personal injury caused by negligence where liability cannot lawfully be limited
- Data-subject compensation, regulatory powers or other rights that cannot lawfully be excluded or limited
- Any greater protection expressly agreed in your accepted DPA or service agreement
Subject to those exceptions, neither party is liable to the other for indirect or consequential losses to the extent the applicable law permits that exclusion.
Cap on Liability
Subject to the exceptions above, our total liability under this service agreement is limited to the greater of USD 100 or the amount you paid for ScrubMetadata, including purchases through Paddle, in the twelve months before the event giving rise to the claim. This supplier cap does not alter Paddle's separate obligations or any mandatory buyer remedy.
Indemnification
Where enforceable for your business purchase, you are responsible for reasonable, proven losses from third-party claims caused by:
- Your unlawful use of the Service
- Your knowing infringement of another party's intellectual property rights
- Your material breach of the agreed restrictions on processing customer data
This does not cover losses caused by our breach, negligence or misconduct, or the ordinary authorized use of the Service. We must notify you promptly, take reasonable steps to reduce the loss, and allow reasonable participation in the response. We cannot settle a claim at your expense without your consent, which must not be unreasonably withheld.
Scope: This is not a transfer of all business or legal risk to you. Mandatory rights and the liability exceptions above continue to apply.
Questions, Complaints & Mandatory Rights
Contact Us
Please contact support@scrubmetadata.com with a question or complaint so we can try to resolve it promptly. Contacting us is optional and does not delay or limit any right, remedy, regulator contact, court access, or complaint route available under applicable law.
Payment and Subscription Matters
Paddle is the Merchant of Record for a completed transaction. The Paddle Buyer Terms and Refund Policy applicable to that purchase, including valid amendments, govern payment, tax, cancellation, withdrawal, and refund handling, together with any mandatory rights that apply to the buyer.
No Waiver of Mandatory Rights
These Terms do not require a buyer to waive a non-waivable consumer, data-protection, contract, court, collective-redress, or regulatory right. If a provision conflicts with mandatory law, that law controls to the extent of the conflict.
Important: ScrubMetadata does not claim that these Terms replace legal advice or override mandatory local law.
Governing Law & Jurisdiction
Applicable law, including mandatory consumer and data-protection law, determines the rights and remedies available for use of the Service. These Terms do not impose an exclusive foreign forum where applicable law gives the buyer another forum or complaint route.
The Paddle Buyer Terms applicable to your transaction or subscription, including valid amendments, govern the purchase from Paddle as Merchant of Record. These supplier terms govern access to and use of ScrubMetadata, subject in every case to mandatory law and any separately executed written agreement.
Force Majeure
A party affected by an event beyond its reasonable control must inform the other party where practicable, reduce the impact and resume performance as soon as reasonably possible. Relief applies only to the affected obligation and period. Ordinary capacity planning, avoidable supplier failures and a lack of funds are not automatically excused. Mandatory privacy, security, refund and exit duties remain applicable.
Modification of Terms
A proposed revision does not replace an executed customer agreement merely because a public page changes. Each new version requires an immutable publication record and the accountable approvals and customer notice or reacceptance required for that change.
Material changes remain ineffective for an existing customer until the applicable agreement and mandatory law permit them to take effect. Delivery, acceptance, decline, withdrawal, supersession and rollback outcomes must be preserved in the customer agreement record.
Your accepted agreement receipt and exact document versions are available in Billing.
Termination
If the affected service ends because we cannot remedy a substantial service or DPA breach, or cannot provide a lawful alternative after a subprocessor or transfer objection, we will record the termination date, request cancellation of future renewals through Paddle, and request a refund for the unused prepaid service period from that date. The request will identify the service amount and any applicable tax adjustment. This additional supplier remedy is separate from ordinary period-end cancellation and does not limit a greater mandatory remedy. We will track the Paddle outcome and explain any unresolved amount; neither a request nor an email is confirmation of cancellation or payment.
We may restrict access where reasonably necessary for the grounds below. We will explain the reason and give a reasonable opportunity to remedy a remediable breach, unless urgent protection or applicable law requires earlier action. Any restriction must be proportionate.
- A material breach of these Terms or the Acceptable Use Policy
- Fraudulent, abusive, or illegal activity
- Non-payment of subscription fees
- A legal obligation or a substantiated risk to the security of the service or another customer
Cancellation, refunds and the end of paid access follow your accepted agreement, the Refund Policy, Paddle's applicable terms and mandatory law. Export, return, deletion and any legally required switching assistance are not waived by termination. The DPA controls customer-directed personal data. Accrued rights and obligations intended to continue remain in force.
Entire Agreement & Severability
Entire Agreement
Your service agreement consists of the exact Terms, accepted offer and incorporated documents recorded at acceptance, together with valid later amendments. The DPA prevails for customer-directed personal data where there is a conflict. Mandatory law and any applicable standard contractual clauses retain their required precedence. Paddle's Buyer Terms govern your purchase from Paddle separately. A new public-page version does not erase a previously accepted agreement.
Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions.
Waiver
No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
Questions about these terms?
We believe in clear communication. If anything is unclear, please reach out.
Contact Us