Support
Get help
Use the Help Center for product guidance, or email support@scrubmetadata.com about a problem you cannot resolve. Include the page, the action you tried and any error reference shown here. Describe the issue without sending raw customer files or raw metadata. For questions about buying Professional, use the contact page.
Product information
Use the FAQ for access, format and billing questions, the contact page when evaluating Professional, and the security page for processing boundaries. Choose the page that matches your question before sending a support request. These explanations describe the product; your organisation remains responsible for its legal advice and decisions.
- Frequently asked questions cover supported formats, local processing and billing.
- Discuss Professional if you are evaluating the product for your privacy office.
- Security explains how files stay on your device during processing.