Frequently asked questions

Q: Who is this launch for?

A: Professional is for one internal EU privacy office led by a DPO or Head of Privacy. Apply with your business email and LinkedIn profile. An administrator reviews your application before access. Check the included workflows and team roles against the work your office needs to carry out.

Q: Can I invite teammates today?

A: An owner or administrator can invite teammates and assign roles in an approved Professional organisation. The offer includes up to 20 allocated seats, including pending invitations.

Q: Can I subscribe online?

A: Yes, after your application is approved. Apply at /apply with your business email and LinkedIn profile. Use your time-limited onboarding link to sign in and authorise the device before checkout. Enterprise and Enterprise Plus are not sold in this launch.

Q: What proof backs product claims?

A: Check the exact supported format and its limits. For a file you intend to share, read the processing report and independent residual-check result. A format count or clean label does not prove that every file variation is supported.

Q: Which decisions remain with my team?

A: Your team reviews evidence and decides whether to disclose files, accept risk or notify an authority. A completed workflow record does not make those decisions or prove that an external communication was delivered. Keep the decision, its reasons and any outstanding action visible to the responsible person.

Q: Does customer data leave the browser?

A: Supported raw files and extracted raw metadata stay in the browser on the Professional processing path. Account, billing, audit and minimised workflow records are stored by the service. Review the provider register for their separate data boundaries.

Q: How do I access the product?

A: Apply at scrubmetadata.com/apply with your LinkedIn profile and business email. An administrator reviews your application. After approval, use your time-limited onboarding link to sign in and authorise the device before checkout. Follow the workspace steps shown after payment.

Q: What plan is available right now?

A: Professional is the only plan sold in this launch, for one internal EU privacy office. The pricing page lists current prices, billing options and applicable tax information. An approved application is required before checkout.

Q: Is SSO or team administration generally available?

A: Owners and administrators can invite teammates and assign roles in an approved Professional organisation. Pending invitations count towards its seat allocation. Bulk import, SSO enforcement, SCIM automation and advanced identity-provider lifecycle controls are outside Professional.

Q: What workflows are ready in the current launch?

A: Professional covers file safety, rights requests, DPIAs, processing records, incident work and DPO operations for one EU privacy office. Use the relevant workflow to keep the case, its evidence and next actions together. Your team reviews the underlying facts and retains the final decisions.

Q: Is cookie scanning included in Professional?

A: No. Cookie scanning is outside the current Professional offer. Check the included workflows on the pricing page before buying.

Q: Does Professional automatically fulfil requests across external systems or discover all personal data?

A: No. Your team carries out and verifies work in external systems, then records the evidence needed for the case. A completed case record does not prove that a response was delivered or that every system was searched. Keep outstanding searches and delivery checks visible to the case owner.

Q: What can I export for audits or board reviews?

A: Use the exports available for the workflow, such as processing records, DPIA review history and audit trails. Before sharing, check the selected organisation, recorded population, filters and any missing or unverified evidence. An export does not establish legal completeness.

Q: Will I still need other evidence for an audit?

A: Yes. An export covers the records and evidence retained for its workflow. Your reviewer may need documents or checks from other systems. Confirm the requested scope and any missing evidence before treating the package as complete.

Q: Where can I get help with Professional?

A: Use Help for product guidance. Where available on a signed-in page, open Page guide or use Report an issue when work is blocked. You can also email support@scrubmetadata.com. Do not send raw files or raw metadata.